Last Updated: 2026

At Men on Mission, customer satisfaction is one of our highest priorities. We aim to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions, process, and eligibility for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

Customers may request a return or exchange if:

  • The product received is damaged or defective
  • The wrong product was delivered
  • The size received is incorrect
  • The product does not match the order

To be eligible for a return:

  • The product must be unused, unwashed, and in original condition
  • Original tags, labels, and packaging must be intact
  • The return request must be made within the eligible return period

Men on Mission reserves the right to reject returns that do not meet these conditions.

2. RETURN REQUEST PERIOD

Customers must request a return within 7 days of receiving the order.

Requests made after the eligible period may not be accepted.

3. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return or refund:

  • Used or washed products
  • Products without original tags or packaging
  • Customized or personalized items
  • Final sale or clearance sale products
  • Products damaged due to customer misuse

4. HOW TO REQUEST A RETURN

To initiate a return or exchange, please contact our support team with:

  • Order number
  • Registered email address
  • Contact number
  • Reason for return
  • Clear photos (if product is damaged or incorrect)

After review and approval, return instructions will be shared.

5. RETURN SHIPPING

Depending on the reason for return:

  • Men on Mission may arrange reverse pickup where available
  • Customers may be required to self-ship the product in certain locations

Returned products should be packed securely to avoid damage during transit.

6. REFUND PROCESS

Once the returned product is received and inspected:

  • Eligible refunds will be processed to the original payment method
  • Refund approval depends on product condition and policy compliance

Refund processing time may take approximately 5–10 business days depending on banks and payment gateways.

7. SHIPPING CHARGES

Shipping charges may be:

  • Non-refundable in certain situations
  • Deducted from refund amounts where applicable

If the return is due to an incorrect or damaged product delivered by Men on Mission, eligible shipping costs may be covered by us.

8. EXCHANGE POLICY

Customers may request exchanges for:

  • Size issues
  • Defective products
  • Incorrect items received

Exchange requests are subject to:

  • Product availability
  • Successful return inspection

If the requested replacement product is unavailable, a refund or store credit may be offered.

9. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24–48 hours of delivery
  • Share clear images/videos for verification

We will review the issue and provide a suitable resolution as quickly as possible.

10. CANCELLATION & REFUND

Orders cancelled before shipping may be eligible for full or partial refunds depending on order status.

Once an order has been shipped, cancellation may no longer be possible and the Return Policy will apply instead.

11. REFUND REJECTION

Refunds may not be approved if:

  • The returned product fails inspection
  • The product is found used, damaged, or altered
  • Return conditions are not met

Men on Mission reserves the final right to approve or reject refund requests.

12. CONTACT US

For return, exchange, or refund assistance, please contact:

Men on Mission

Email: info@menonmission
Phone: +91 88478 55922
Address: Maharashtra, India